Workflow Change

Last week we had an office meeting.  Our office manager had prepared a list of issues to discuss, and the session was productive.  Afterwards I considered how many of the issues we discussed will be completely different when we have an EHR.  Some processes will be better, like chart hunting will become a thing of the past, and some just different, like taking a phone message may involve creating an email-like message to the nurse or doctor that is automatically attached to the electronic chart.

So many actions we do every day in the office will be utterly transformed.  Piles of charts will be replaced with e-message in-boxes.  Piles of lab reports will be replaced by lists of labs to review.  Multiple copies of abnormal lab reports will be banished.  Transcriptions will no longer be on adhesive-backed paper, just on a computer screen to be electronically signed.

Other things discussed at our office meeting will always be important: communication among staff is vital; positive attitudes help everyone.

And the ultimate goal, the reason we show up to work - compassionate and appropriate care for our patients - will remain the same.