Team USA may have been eliminated from the World Cup, but the past two weeks have shown that Team TCFM has got grit and endurance. I know that a tremendous amount of preparation work has been done prior to launching our EHR. And I know that in retrospect we would have done some things differently.
But what really mattered on Go Live day and the days that followed was how our staff hung together, supported each other, and strove to serve our patients despite the challenges of getting familiar with our new system and with overcoming the many glitches that are always part of a big project like this.
When I got to the office on the morning of Monday June 14, tensions were sky-high. But by the end of the day there was a growing feeling among the staff that we can do this, and within a few days people were commenting on the advantages of the new system over our old paper-plus-MedicalManager system.
So far these observations increase my confidence that we chose the right system (eClinicalWorks), and I'm pleased with the support the eClinicalWorks people have provided. But mostly I am impressed with our people on the front lines: secretaries, office managers, nurses, medical assistants, runners, and everyone who has taken this challenge in stride.
You should be proud. I know I am.
